How You Doin?
The Liacouras Center employs the Global Spectrum customer service program called "How you Doin'". Whenever you encounter a Liacouras Center employee, we will greet you with a friendly greeting and a big smile. It's all part of the company's customer service philosophy.
Our approach begins with a simple question, ‘How You Doin,’ but it’s more than that. It’s all about treating our customers the way they want to be treated by going above and beyond the norm. We want to ensure our customers are getting the most out of their experience at the Liacouras Center.
Global Spectrum’s customer service philosophy, a company-wide initiative which began at the company's flagship arena, Wells Fargo Center, encourages all of its employees to engage in conversation with customers to not only assist them and make their experience more enjoyable, but for the company to also gauge its performance.
The Liacouras Center rewards its employees who excel in this new customer service initiative with prizes and rewards. This recognition of employee excellence can come from both customers and other employees.
Fans are encouraged to participate in the rewards program by nominating an employee who exemplifies the new customer service philosophy. Fans can nominate an employee for recognition by visiting the PNC Information Booth in the main lobby off of Broad Street during an event and nominating the employee.
As part of the campaign all employees will wear How You Doin! buttons and use the phrase every time a new customer approaches. The program extends to all full-time and part-time employees who work at both facilities.
If you have suggestions on how we can make your experience more enjoyable, or would like to nominate an employee who demonstrated the How You Doin? philosophy, please Click here to send us an email.